Can't save my game

The new Heroes games produced by Ubisoft. Please specify which game you are referring to in your post.
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Ell1e
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Can't save my game

Unread postby Ell1e » 17 Jul 2012, 10:41

I can't save my game since 1.5. The game keeps loading my pre-patch saves. While I'm playing I can create saves and load them just fine, but as soo as I restart they're gone. I've deleted all my old saves, but they keep reappearing. Can't overwrite them either.

I read that the saves are stored in Ubisoft Game Launcher/savedgames, so I took a look at the files there. Judging from the date, they're my new save files, but the game doesn't load them. I ended up deleting every file, but they reappeared after I started the game.

It looks like my saves don't get uploaded to the ubi-server and the old files get downloaded instead. All the other stuff like achievements gets saved, I even ran through the first DLC mission to see if my progress would be saved. Worked fine, but I can't finish all my games in one sitting.

Ubi support just sent me an automatic reply to my request, containing a link to "How do I send a request?". Not very helpful.

Anybody else had that problem? Any ideas how to fix it?

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Kalah
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Unread postby Kalah » 17 Jul 2012, 12:06

Are you using version 1.5.1 now? You got the news that 1.5 saves (new games started with patch 1.5) will not work then, right?
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Ell1e
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Unread postby Ell1e » 17 Jul 2012, 16:57

Yeah, I updated my game when 1.5.1 came out. The thing is, I don't even HAVE any 1.5 saves because they disappeared. Same for 1.5.1 saves. All my saves are 1.4.

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Ell1e
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Unread postby Ell1e » 17 Jul 2012, 18:03

Alright, someone on the Ubi forums told me a fix for this problem. I just had to disable cloud synchronisation and all my saves appeared how they should. It has the great side effect that I can now start and end my game without having to wait several minutes for the synchro to finish and still play online.

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Kalah
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Unread postby Kalah » 18 Jul 2012, 01:41

Ah, good. Thanks for posting the solution too. :)
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Toejam
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Unread postby Toejam » 18 Jul 2012, 11:21

Have the same prob, my save games keep disappearing too for a few days now... will try to disable the cloud synchro...
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Volti
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Unread postby Volti » 02 Aug 2012, 00:04

same here, thanks for the solution


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